Refund policy

Return & Refund Policy

Final Sale
Because every Welcome Home History mailer is assembled to order based on our active membership list, we do not accept physical returns or exchanges. 

Monthly Subscriptions
Cancel Anytime: You can cancel your subscription at any time through your Customer Account Portal before your next recurring billing date.

Active Cycle Billing: Once your card has been processed, funds are committed to paper stock, printing, and postal fulfillment. Recurring monthly charges are non-refundable, and you will receive that month's physical mailer as scheduled.

Annual Subscriptions
Annual subscriptions offer our best rate in exchange for a 12-month commitment. Annual payments are non-refundable once processed. However, if extraordinary circumstances arise or you are unsatisfied with your subscription, please contact us at support@welcomehomehistory.com so we can work with you to make it right.

Damaged, Defective, or Missing Product
We take immense pride in our archival replicas and stand behind every package we send. If your mailer is damaged in transit or fails to arrive by the end of the delivery month:

1. Contact us at support@welcomehomehistory.com with your name, order information, and details of the issue.

2. We will promptly work to get a replacement mailed at zero cost to you.